Customer Service

Business hours: 8:00am to 4:00pm Monday-Friday (PST)

MY ACCOUNT

Customers are required to create an account during the check out process when purchasing. By creating a personal username and password you will have the following benefits:

• Store and edit shipping and billing addresses

• Enjoy a faster, easier checkout

• Save items in your shopping cart for later visits

• More personalized shopping experience

REGISTERING/LOGGING IN

To create a new account, an order must be completed. Returning customers can log in at the Log In tab at the top of the page.

LOGGING OUT

If you visit our site and log in from a public computer, you should always log out when you are finished so that other computer users cannot access your information. To do so, click Log Out at the top of any page.

ORDER HISTORY

To view your order history, just log in! To log in, click on the Log In tab at the top of any page. You will need your username and password to complete the login process.

EDITING YOUR PROFILE

Editing your profile means changing the personal information in your account. You can change your address, phone number, password, etc. To do this you would need to log in with your username and password. Once you have logged in you will be able to change your password, shipping address and billing address.

RETURNS & EXCHANGES

RETURN GUIDELINES

Return Policy: We are committed to providing quality products to our customers. All unopened/un-used products that are received from mannakadarcosmetics.com that do not meet your expectations, can be returned with the receipt within 14 days of purchase. When returning your item, please notate on the front side of your receipt the reason for your return and send the product(s) back to us. To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records. Return shipping costs is paid by the customer. Regrettably, return shipping and handling charges are not refundable. Items purchased on mannakadarcosmetics.com cannot be returned or exchanged at retailers that sell Manna Kadar Cosmetics. PLEASE NOTE: Only items purchased on www.mannakadarcosmetics.com may be accepted for a return.

DAMAGED GOODS

Defective and/or damaged merchandise must be reported within 21 days of delivery or will no longer be accepted. Please notify by email and send a photo of the damaged goods with a description of what is defective/damaged. We will gladly replace goods.

BUNDLES

For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.

SHIPPING

DOMESTIC (within the US) orders usually take 5-7 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible.

USPS:

First class 2-5 business days transit

Priority Mail: 1-3 transit

INTERNATIONAL

DHL:

Worldwide Express

Transit: 4-5 business days

FedEx:

Calculated Shipping

International Rate

Transit: 5-7 business days

Processing: All orders have a 1-3 day processing and packing period before shipping transits apply.

*Please note that orders shipped internationally may be subject to duties and customs fee upon receipt. Manna Kadar Cosmetics is not responsible for these additional fees as they are the responsibility of the recipient.

FAQ

Q: When will I get my order?

A: All orders are processed by our office within 3 business days, and are shipped within a week of processing. Delivery varies based on your distance from our warehouse (16 Technology Drive, Suite 102 Irvine, CA 92618), but is usually 5-7 business days. International orders can take over to 2 weeks to be delivered, so thank you for your patience. If you have questions on the where about of your order, please call us at (949)679-4075.

Q: What forms of payment do you accept?

A: We gladly accept Visa, MasterCard & American Express.

Q: Do you take orders over the phone?

A: We gladly take orders over the phone at 949-679-4075.

Q: Can I exchange or return an item I ordered?

A: Yes. Unworn items and accessories can be returned or exchanged, however please attach a note in the package stating reason for return/exchange. (Please call or check online for product availability). Exchanges and returns will receive a STORE CREDIT. See above for limitations.

Q: What if I accidentally list an incorrect address as my shipping address?

A: Please email or call customer service immediately with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”

Q: I want to order something, but it’s out of stock! When will you get more products in?

A: Check back for updated stock (we are constantly updating the store). Items in this store tend to sell out quickly.

Q: My card was declined but I still was charged.

A: The charge is a pending transaction and will fall off within 2-3 business days. Your credit card company or bank will hold these funds for your own safety.

Q: I have multiple transactions on my bank statement.

A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.

Q. I forgot my password, how do find it?

A. Go to my account, click Forgot Password. It will email you a password update.