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Refund policy

RETURNS & EXCHANGES

RETURN GUIDELINES

Return Policy: We are committed to providing quality products to our customers. All unopened/un-used products that are received from mannakadarcosmetics.com that do not meet your expectations, can be returned with the receipt within 30 days of purchase. When returning your item, please notate on the front side of your receipt the reason for your return and send the product(s) back to us. To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records. Items purchased on mannakadarcosmetics.com cannot be returned or exchanged at retailers that sell Manna Kadar Cosmetics.

Contact info@mannakadarbeauty.com or chat on our website to reach customer service about a return.

STORE CREDITS

Store Credits will be credited to your account within approximately 5 business days from the date the return is received. Pre-sale items returns will be credited to your Manna Kadar Cosmetics account.

EXCHANGE POLICY

At this time, exchanges are not available.

DAMAGED GOODS

Defective and/or damaged merchandise must be reported within 3 days of delivery or will no longer be accepted. Please notify by email and send a photo of the damaged goods with a description of what is defective/damaged. We will gladly replace goods.

PRE-SALES

For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received within 15 days of canceling. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.

BUNDLES

For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.